Privacy Policy for Website Testing Services

This Privacy Policy describes how [Your Company Name] ("we," "us," or "our") collects, uses, and shares information when you use our website testing services (the "Services"). We are committed to protecting the privacy of our clients and their website visitors.  

1. Information We Collect:

We may collect the following types of information when you use our Services:

• Client Information: When you engage our Services, we collect information necessary to fulfill our contractual obligations, such as:

  • Company name

  • Contact information (name, email address, phone number)

  • Billing information (address, payment details)

  • Project details (website URLs, testing requirements, target audience information)

• Website Visitor Data (Collected on behalf of the Client): During the course of testing, we may collect data from visitors to the websites being tested. This data is collected on behalf of and as instructed by our client and is subject to their own privacy policies. The types of data we may collect include:

  • Technical Data: IP address, browser type, device information, operating system, screen resolution, referring website, pages visited, time spent on pages, clickstream data.

  • Usage Data: User interactions with the website, such as form submissions, button clicks, scrolling, and search queries.

  • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect data about website usage. These technologies may be used to improve the functionality and user experience of the tested websites. Clients are responsible for informing their website visitors about the use of these technologies and obtaining any necessary consent. We act as a data processor in this regard.

  • User-Provided Data (Only if specifically requested by the Client): In some cases, clients may request us to collect specific user-provided data during testing (e.g., through user surveys or form submissions). We will only collect such data with the explicit consent of the client and in accordance with their instructions. The client is responsible for obtaining any necessary consents from the individuals providing this data.

• Internal Data: We may collect information related to your use of our Services, such as login credentials, service usage data, and communication history.

2. How We Use Information:

We use the collected information for the following purposes:

• Providing the Services: To perform website testing, generate reports, and provide other related services as requested by our clients.

• Improving the Services: To analyze website performance, identify usability issues, and improve the quality and effectiveness of our testing methodologies.

• Communicating with Clients: To provide updates on testing progress, discuss project requirements, and respond to inquiries.

• Internal Operations: To manage our business operations, including billing, accounting, and legal compliance.

• Data Analysis (Aggregated and Anonymized): We may use aggregated and anonymized data for statistical analysis, research, and marketing purposes. This data will not identify any individual or client.

3. How We Share Information:

We may share information with the following parties:

• Clients: We share test results, reports, and other relevant data with our clients.

• Service Providers: We may engage third-party service providers to assist us with certain aspects of our Services, such as data storage, analytics, and customer support. These service providers are contractually obligated to protect the confidentiality and security of the information.  

• Legal Authorities: We may disclose information to legal authorities if required by law or legal process.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, information may be transferred as part of that transaction.

4. Data Security:

We take reasonable measures to protect the information we collect from unauthorized access, use, or disclosure. These measures include physical, technical, and administrative safeguards. However, no data transmission over the internet or electronic storage method is 100% secure.  

5. Data Retention:

We retain client data for as long as necessary to fulfill our contractual obligations and comply with applicable laws. We will securely dispose of client data when it is no longer needed. The client is responsible for specifying data retention requirements for website visitor data collected during testing.

6. Children's Privacy:

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website.  

8. Contact Us:

If you have any questions about this Privacy Policy, please contact us at:

Testiranje AG
Leskoškova cesta 9E 1000 Ljubljana
info@businesshope.com

Effective Date: 30.07.2020